Return policy

We offer a 30-days return policy.

We will accept the return of any rug that the customer wishes to return due to Personal reason. If you are not satisfied with our product, please contact us and we will try to resolve the issue. 

All return applications must be made within 30 days of the customer receiving the rug. Item must be returned in its original condition. As soon as we receive the item, we will issue a FULL REFUND.  Buyer is responsible for return cost. 

We recommend returning your item via a courier who will collect the item from your address and deliver it back to us. For example, an average size rug 120 x 170cm can be returned for approx. £7-£9 using a courier - Parcel2go or MyHermes.

In addition, if you cannot wait a courier at home, you can use drop-off service. Usually this service is also cheaper than collection from your address.

If you wish to return an item please email us at We will then confirm the return with you and send you all of the instructions you need to ensure the return goes as smoothly as possible.